

Objective EDRM Administration / Help Desk
Government agencies often struggle to attract Objective Administrators for permanent roles, resulting in the need to hire costly individual resources ($150-250k per annum) who frequently lack essential expertise in information governance, systems analysis, training, and technology.
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Metamorph-IT offers a comprehensive Objective ECM Systems Administration and Records Governance Help Desk Service. Utilising bespoke automations and support tools, we provide efficient, low-cost service delivery by leveraging a pool of qualified practitioners across various disciplines. Our efficiency stems from integrating service delivery across multiple government Objective Help Desk environments and EDRM activities.
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The maturity of government records has advanced significantly, driven by AI/LLM-based products that promote a hands-off approach to Records Management. These technologies enhance the ability to analyse, synthesise, and leverage large volumes of unstructured information. Records Teams are gradually shifting towards greater support for Knowledge Management as operational compliance activities become more automated.
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Ensuring that information is well-organized is crucial to capitalising on the opportunities presented by LLM-based technologies. Metamorph-IT not only enhances your existing Records Management Systems but also introduces new support and automation tools aligned with organisational readiness, starting with your Service Desk. Our long-term goal is to reduce the time and money spent on EDRMS Administration services, even if it means working ourselves out of a job.
Automate
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Inbound Service Desks Calls
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Service Desk Chat
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Records Classification
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File System Migration
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Bulk File Creation
Training / Help Desk
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Classroom Training
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E-Learning Development
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One-on-one
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Seminars
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Procedural Documentation
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Troubleshoot Technical Issues
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Stand Up End to End Help Desk
Special Projects
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Upgrades
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Migrations
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NAA Uplift Programs
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Business System Auditing and Compliance
Records Governance
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Advice on Records Keeping Obligations (Records Authorities).
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Advice on Professional Standards and Legislation.
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Business System Auditing and Compliance.
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Records Program Development
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Framework and Policy
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Audit and Assurance.
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Object Model Configuration
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Greenfield Objective Instances
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BCS Configuration
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Disposal Schedules
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Access Model
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EDRMS Audit and Assurance
Objective Administration
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Access Provisioning
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Account Creation
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Document Management
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Repository/Record Administration
Objective Workflows
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Document Approval Workflows
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Automate business processes
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Integrate to other systems
Supporting Systems and Technical Expertise
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Sharepoint
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MS Integrations
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BMS / QMS
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Data Catalogues
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MS Office
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Auto-classification Tools
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ECM's
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Network Drives
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Single Sign-on
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Java / XML / Javascript
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Databases
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Python
Get in Touch
+61 402907905